Frequently Asked Questions (FAQ)


What should I wear to class?

Wear comfortable workout clothing. CYCLE SHOES ARE NOT REQUIRED. If you have cycle shoes with SPD clips, please bring them with you. If not, running shoes or tennis shoes will work. Cycle shoes rental not available.

What should I eat before class?

We recommend eating a light snack 30 min before class. Staying hydrated is essential. Drink plenty of water before, during and after class.

How early should I arrive to class?

Please arrive 15 minutes before class starts to set up your bike.

Do you have lockers?

Yes! We have lockers. Please bring your own locks.

Can I take a class if I am pregnant or have other chronic medical conditions?

Please consult with your doctor prior to starting our workout program.

What is your cancellation policy?

6 hours prior to your scheduled class. You can cancel up to three (3) times before a cancellation penalty is applied. To cancel auto-pay for the unlimited monthly subscribers, go to the 'Contact Us' page to submit your cancellation notice or email us at A 15-day pre-transaction notice is required to cancel auto-pay.

I am taking cycle class for the first time. Should I buy a seat cushion or padded bike shorts?

Seat cushion or padded shorts may help the discomfort you experience on your first ride however after a few classes your body will adjust without the cushion or padded shorts.

Do you offer a beginner’s class?

No we don't have classes specifically for new riders. However all our classes are designed for all fitness level including beginners. Everyone in class goes on their own pace. Don’t worry there is always a few new riders in each class.

Do you have child care?

No, child care is not available.

Do you offer gift certificates?

Yes. Gift certificates are available for purchase online as well as at the studio.

Can I give a class I purchased to someone else if I can’t make it to class?

No. You can however cancel the class 12 hour prior to your class and get a credit for another class. Packages are not transferrable.

What is the height requirement to take a cycle class?

You have to be 4'11'' and the maximum height is 6'4".